Frequently Asked Questions

Contact Ollie’s Tombstones to request a quotation. Your order will be confirmed once you have accepted the quotation, provided all the necessary information, approved the final design and made the required payment.

Your quotation will show the period for which it is valid. Prices may change once that period has expired.

Not necessarily. Photographs in our catalogue, flyers and website are for illustration purposes. Foundations, slabs, vases, photographs, lettering, delivery, assembly and other accessories are only included if they are specifically listed in your quotation.

Please confirm exactly what is included with your sales representative before placing your order.

Yes. We may be able to manufacture a custom design that is not shown in our catalogue. Please send us clear photographs, measurements and details of what you require so that we can prepare a quotation.

We aim to produce the approved design as accurately as possible. However, natural stone can contain slight variations in colour, shade, grain and pattern. Screen colours and catalogue photographs may also differ slightly from the finished product.

You will need to provide:

• The deceased’s correct name and surname
• Date of birth and date of death
• The required wording or message
• Correct spelling and punctuation
• Scripture references, where applicable
• A suitable photograph, where required
• Accurate grave and cemetery information
• The delivery or installation location

The customer must carefully check all names, dates, spelling, punctuation, wording and photographs before approving the final design.

Ollie’s Tombstones will manufacture the tombstone according to the information and design approved by the customer.

You may request changes, but additional charges and delays may apply if manufacturing or engraving has already started.

If the completed tombstone does not match the final approved design because of a mistake made by Ollie’s Tombstones, we will correct the mistake.

Unless otherwise agreed in writing, all names, dates, wording, photographs and other required information should be submitted and approved within the first two weeks after placing the order.

Delays in providing or approving the information may delay manufacturing and delivery.

Payments must be made into an official Ollie’s Tombstones bank account. Cash payments are not accepted at our stores or by our drivers, installation teams or other staff members.

No. Please never make a payment directly to a driver, installer or other staff member.

Please use your order number as the payment reference and send or present your proof of payment to Ollie’s Tombstones.

An official Ollie’s Tombstones receipt must be issued for every payment. Please keep all receipts and proof of payment for your records.

Proof of payment does not necessarily mean that the funds have cleared. Manufacturing, delivery or installation may only continue once the required payment reflects in our bank account.

Always verify our banking details directly with Ollie’s Tombstones before making payment, especially if you receive an unexpected message claiming that our banking details have changed.

Yes. We offer lay-by agreements for periods of up to 12 months.

Lay-bys of between one and six months are calculated at the applicable cash price stated in the agreement.

For lay-bys of between seven and twelve months, the total agreed price will be 15% above the applicable cash price. The complete amount payable will be explained before the agreement is accepted.

No. Lay-by agreements may not exceed 12 months.

Yes. You may cancel your lay-by before completing payment.

The amounts you have paid will be refunded, less a lawful cancellation fee of no more than 1% of the full purchase price.

No cancellation fee will be charged if you cannot complete the lay-by because of your death or hospitalisation.

Instead of receiving a refund, you may voluntarily agree in writing to use the amount already paid towards other goods.

Unless otherwise agreed, goods selected in this way must be collected from the Groblersdal workshop at your own cost.

If payment is not completed within 60 business days after the agreed completion date, Ollie’s Tombstones may terminate the lay-by agreement.

The amount paid will be refunded, less any cancellation fee permitted by law.

No. Promotions only apply during the dates and according to the conditions of that specific offer. A promotion introduced after you opened your lay-by will not automatically change the agreed price.

Standard manufacturing and delivery generally take approximately four to six weeks after:

• Full cleared payment has been received
• The final design has been approved
• All required information has been supplied
• The grave site is prepared and accessible

The four-to-six-week period does not start from the date of your first payment.

Delivery dates are estimates unless a specific date has been confirmed in writing.

Weather, cemetery restrictions, unsafe roads, material availability, strikes and circumstances outside our reasonable control may cause delays. We will inform you if there is a significant delay.

Urgent delivery within two weeks may be possible, depending on availability and written approval.

An urgent-delivery fee of R3,000 may apply and will be confirmed in your quotation.

Delivery and assembly charges are calculated according to the distance from the Ollie’s Tombstones office servicing your order:

• Less than 25 km – R500
• 26–35 km – R600
• 36–50 km – R800
• 51–75 km – R1,000
• 76–100 km – R1,500
• 101–150 km – R2,000
• 151–200 km – R3,000

Delivery beyond 200 km, difficult access, special vehicles or additional labour will be quoted separately.

Delivery charges may change due to fuel-price increases. The applicable amount will be confirmed before your order is finalised.

The customer must provide safe and reasonable road access.

If our vehicle can reach the village but cannot safely reach the grave, you must arrange a suitable alternative delivery point. We will only leave the tombstone there with your or your authorised representative’s permission.

Yes. You or an authorised representative must be available at the agreed delivery time.

If nobody is present, the driver may wait for up to 20 minutes before continuing to the next delivery.

A reasonable return or redelivery fee may apply if delivery cannot be completed because:

• Incorrect information was provided
• The site was not prepared
• Safe access was not available
• Nobody was present to receive the delivery

Where disclosed and agreed before delivery, a return-transport fee of up to R1,500 may apply.

The customer is responsible for:

• Removing bushes, bricks, loose stones and other obstructions
• Providing accurate grave and cemetery details
• Ensuring safe access to the grave
• Obtaining permission from the cemetery, municipality, landowner or traditional authority where required
• Paying any cemetery or third-party fees
• Informing us about difficult roads or unusual site conditions

If unexpected ground or structural conditions require additional materials or labour, we will inform you before continuing.

Any additional costs must be approved by you before the extra work is performed.

No. Please do not move, alter or interfere with a newly installed tombstone while the foundation, cement or adhesives are curing.

Unless your quotation states otherwise, the following advertised prices apply:

• Standard foundation of approximately 2.4 m × 1.2 m, including three lintels, reinforcement and concrete: R4,500
• Full slab: R3,300
• Half slab: R2,200
• Marble pot: R850
• Colour photograph: R500
• Engraved photograph: R2,000
• Additional lintel: R440

Prices may be updated from time to time. The price shown on your accepted written quotation will apply unless you request changes to the order.

Tombstones are generally personalised and manufactured according to the customer’s specifications. A correctly manufactured tombstone cannot ordinarily be returned simply because the customer has changed their mind.

This does not affect your rights if the product is defective, unsafe or does not match the approved order.

You may submit a cancellation request, but any cancellation will be considered in accordance with the Consumer Protection Act and the work and materials already committed to your order.

Please inspect the tombstone and installation as soon as reasonably possible.

Report any incorrect wording, visible damage, missing item or installation concern promptly. Please include your order number and clear photographs of the problem.

Ollie’s Tombstones will investigate the complaint and provide the appropriate repair, correction, replacement or refund where required by law.

Telephone: 013 492 5096 / 083 922 4048
WhatsApp: 076 472 7823
Email: otfstones@gmail.com
Website: www.otfstones.co.za

When contacting us about an existing order, please include your name, order number and a clear description of your question or concern.